- Catch a CAT
- Schedules & Maps
- Rider Tools
- Fares & Discounts
- News & Events
- About CAT
- Board of Directors
- Title VI
- CAT Strategic Plan FY 2018 – FY 2022
- Projects and Initiatives
- CAT in the Community
- Plans and Studies
- CAT Careers
- Doing Business
- LET’S GO!
Message from the CEO
Message from the CEO: Proud to make the pledge
I am proud to announce CAT’s participation in the American Public Transportation Association’s (APTA) “Health and Safety Commitments Program,” the public transportation industry’s pledge to passengers that public transit systems are taking all the necessary measures to operate safely during the COVID-19 pandemic.
Since the beginning of the pandemic, CAT has worked tirelessly to keep our riders safe from infection. By signing on to APTA’s program with more than 100 public transit systems, CAT and the public transit industry are actively working to instill confidence in our riders that we are committed to protecting their health and safety.
The program was developed after asking transit users from across the country what measures would make them feel more confident riding public transportation amid concerns about COVID-19. From this research, the industry identified four key areas that transit systems need to address to earn riders’ confidence:
- Following public health guidelines from official sources,
- Cleaning and disinfecting transit vehicles frequently and requiring face coverings and other protections,
- Keeping passengers informed and empowered to choose the safest times and routes to ride, and
- Putting health first by requiring riders and employees to avoid public transit if they have been exposed to COVID-19 or feel ill.
CAT pledged to meet these commitments by creating specific policies that are effective for the system, riders and community. A key component of the program is the shared responsibility of the agency and riders to follow the guidelines. Riders rely on CAT to follow these commitments, and CAT relies on our customers to protect themselves and others.
CAT is committed to continually addressing and implementing pillars of the program. Safety measures we have implemented include:
- Establishment of a virtual call center so customer service representatives can work remotely,
- Hired CNAs to perform health screenings of all employees and visitors,
- Require employees and visitors to wear masks at CAT facilities,
- Strongly encourage customers to wear masks on buses and CAT Mobility vehicles,
- Ordered driver shields for installation on buses and paratransit vehicles,
- Reduced vehicle capacity levels so riders can practice social distancing on transit buses,
- Suspended fare collection/implemented rear-door entry,
- Established procedures for responding to potential and confirmed exposures,
- Enhanced cleaning of buses and facilities in accordance with CDC guidelines,
- Installation of hand sanitation stations at CAT facilities, and
- Marketing and communication efforts that include signage, media releases, regular virtual meetings, social media posts and weekly electronic newsletters.
The CAT management team, board members, community partners and I are determined to do all we can to stop the spread of COVID-19 in our agency and community. Our participation in APTA’s program comes after CAT signed the city’s Savannah Safe Pledge earlier this year, a commitment by local organizations and businesses to help stop the spread of the virus. We are proud to join both programs. Our participation means we are fulfilling the highest industry standards for keeping public transit safe during this pandemic.
Yours in Service,
Bacarra Sanderson Mauldin
Sept. 14, 2020