ADA Complaint Procedures

How to File a Complaint

Any individual who believes they have been denied the benefits of, excluded from participation in, or subject to discrimination on the grounds of their disability may file a formal complaint with CAT.

Use the links below to download the form required to file a complaint with CAT.

• ADA Complaint Form (English)
• ADA Complaint Form (Spanish)

The individual may file the official ADA complaint through the following means:

• By mail:
  Chatham Area Transit
  ATTENTION: ADA/Paratransit Program Manager
  900 East Gwinnett St.
  Savannah, Ga. 310401
• By phone:
  (912) 233-5767
  Georgia Relay (TTY): 711 or (800) 255-0056
• By email:
  tia.baker@catchacat.org

INFORMATION TO PROVIDE

We encourage you to provide the following information when filing your complaint:

• Your name, address and how to contact you (phone number, email address, etc.)
• How, why, when and where you believe you have been denied the benefits of, excluded from participation in, or subject to discrimination on the grounds of your disability were discriminated against;
• Include the location, names and contact information of any witnesses;
• If the alleged incident occurred on the bus, give a date, time of day, and bus number (if available);
• You are encouraged to sign the letter if you can.

All complaints will be investigated promptly. Reasonable measures will be undertaken to preserve any information that is confidential. ADA/Paratransit Program Manager or designee will review every complaint and begin the investigation process. The investigation will include but not limited to:

• Identify and review all relevant documents, practices and procedures;
• Identify and interview persons with knowledge of the ADA violation, i.e., the person making the complaint; witnesses or anyone identified by the Complainant;
• Anyone who may have been subject to similar activity, or anyone with relevant information.

Upon completion of the investigation, ADA/Paratransit Program Manager or designee will complete a final report. If an ADA violation is found to exist, remedial steps as appropriate and necessary will be taken. The Complainant will be kept abreast during the investigation process. Within reasonable ability, and notwithstanding circumstances that may impede the investigator’s ability to initiate and/or complete an inquiry, investigations will be completed within (15) days of their initiation. Matters resolved via alternative dispute resolution, and which do not require a final investigation report are also considered “closed/completed” investigations. If no violation is found and the complainant disagrees with that finding, may appeal a final decision resulting from an ADA investigation by submitting a written appeal to CAT no later than ten (10) business days after receipt of the final decision letter. The appeal must be submitted to the ADA/Paratransit Program Manager at the following address:

• By mail:
  Chatham Area Transit
• ATTENTION: ADA/Paratransit Program Manager
  900 E Gwinnett St
  Savannah, Ga 31401

*Not required to appeal in person.

FOR QUESTIONS OR ASSISTANCE

ADA Program manager
(912) 629-3961
Tia.baker@catchacat.org

Reasonable Modifications Request

In accordance with requirements of the Americans with Disabilities Act (ADA), Chatham Area Transit has established policy and procedures for considering reasonable modifications to CAT policies and practices. To request a reasonable modification, complete and submit our online request form.