Mobile Ticketing

The Token Transit app allows CAT customers to purchase bus passes with their smartphones, which can then be used as electronic tickets to board buses. To ride, the customer simply shows the bus operator the ticket displayed on the smartphone instead of sticking a pass or cash into the farebox. You can download Token Transit in the Apple App Store or Google Play Store.

Token Transit Pass Info

Want to get started? You can download the app simply by clicking this link and entering your phone number.

You can also scan the QR code below with your cell phone’s camera to go directly to the app store.

Send-a-pass
Anyone on the internet can purchase and send a Token Transit pass to anyone else in a text message. This has proved helpful for social services agencies, tourism services, parents, etc., allowing them to purchase and send passes to others without sharing payment information or mailing paper passes. You can try out this feature here: https://tokentransit.com/agency/savannahcat/send

Fare capping
Fare Capping limits how much riders pay for all trips taken based off  CAT’s fare structure. You can make as many trips as you like and when all your fares add up to a certain amount, CAT won’t charge customers more and customers will be refunded the difference. Riders will receive an upgraded pass for the remaining amount of time that they would’ve had since the first pass activation that counted towards the cap. For example, if they hit the monthly cap on day 20, they will have a “month pass” for the remaining 11 days of the month after that. If someone activates $50 in one-way trips over the course of 20 days, they will have a month pass for 11 more days.

Token Transit FAQs

How much do mobile passes cost?
Passes purchased using the Token Transit app cost the same as regular passes.

Can I request a refund?
Passes are not transferable or replaceable. All sales are final. However, if you experience technical issues, please contact Token Transit at https://support.tokentransit.com.

When do I need an internet connection?
An internet connection is required to purchase your pass. An internet connection is also required to use your pass for the first time and at the beginning of each day on multi-day passes.

Which passes are available on Token Transit?
All passes are available on Token Transit. Please call customer service at (912) 233-5767 about getting set up for discounted passes or CAT Mobility paratransit tickets.

Can I buy transfers on Token Transit?
No. With one-way passes, customers will still have to request a paper transfer ticket if needed.

How do I know if my pass is active?
Once activated, passengers and operators will see the CAT logo with a pulsating circle around it and the current time.

Is there a record of expired passes?
Yes, you can view a log of your past actions by going to your Account Settings and selecting ‘History.’ There will be a new entry every time you use a pass.

Can I have a receipt for my pass purchase?
Yes, but in order to do so, you will need to make sure that you include your email address when you register your account. Receipts will be sent to the email address associated with your account.

What if my battery dies while my pass is active?
You are responsible for keeping your phone charged while using your pass. Refunds will not be issued if your phone’s battery dies while your pass is active.

What happens to my account if I lose my phone?
Your passes and payment information are linked to the account associated with your phone number. They are not linked to your physical phone. Logging in with your phone number on a new device will restore your previous pass and payment information.

Is my credit card information secure?
All personal and credit card information is securely stored using Token Transit’s encrypted
Payment Card Industry Data Security Standard (PCI DSS) compliant server.

I don’t have a credit or debit card. Can I go to the Transit Center with cash or a check to pay for and load passes onto the app?
Yes. You can go to a Transit Center where we can accept cash to Token Transit tickets.

I’m taking a group of students on a field trip. Rather than pay cash or buy paper passes, can I use the Token Transit app?
Yes! You can purchase multiple passes at once using the Token Transit app.

I need help with the app! Who can help me?
Should you experience any technical issues with the app, please contact Token Transit, at
support.tokentransit.com. CAT customer service representatives can assist with all other questions.