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CAT now offering mobile ticketing option Banner

CAT now offering mobile ticketing option

Chatham Area Transit riders now have the option to purchase digital bus tickets and passes on their smart phones, which allows customers to go cashless and reduce contact when boarding CAT buses. CAT has partnered with Token Transit to launch the mobile ticketing app. To ride, the customer simply shows the bus operator the ticket displayed on their smart phone instead of sticking a pass or cash into the farebox.

The service allows customers to purchase any pass currently available to customers, including discounted passes and CAT Mobility paratransit tickets. In addition, a fare-capping feature ensures that the app’s user never pays more than what is in their best interest. For instance, if a customer takes two rides in one day, that customer won’t be charged any more that day because the customer already paid the equivalent of a day pass. The same feature would apply to weekly and monthly passes. (With one-way passes, customers will still have to request a paper transfer ticket, if needed.)

In addition to providing another option for purchasing a pass, the mobile ticketing app is expected to help reduce service delays that sometimes result from multiple customers inserting cash or paper passes into the fare boxes.

The Token Transit app is free and is available in both Apple and Google Play stores. The digital tickets are not activated until the customer taps the fare on their phone. Once activated, passengers and operators will see the CAT logo with a pulsating circle around it and the current time. The pulsating circle indicates to the bus operator that the pass is valid. Customers should not activate the pass until they are ready to board the vehicle for the first time.

ALERT: Fixed-route and CAT Mobility paratransit services are experiencing disruptions in service including unusual delays. We ask for your patience as we work to resolve these issues.
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