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CAT launches remote call center
Posted on August 14, 2020
Savannah, Ga. – Chatham Area Transit Authority will be resuming regular customer service hours next week, following the establishment of a remote call center; after evening hours were temporarily reduced on July 20.
The pending resumption of the regular customer service schedule comes after CAT’s implementation of a virtual call center, which will allow customer service representatives to work remotely during the COVID-19 pandemic, hurricane evacuations and other emergencies.
CAT staff established the remote call center at the direction of CEO Bacarra Mauldin shortly after her arrival in late June.
“The remote call center is another safety measure we implemented to help protect our employees, while continuing to serve our customers,” Mauldin said. “We are committed to overcoming the many challenges posed by the pandemic by constantly thinking of new ways to safely meet the needs of our customers.”
With the virtual set up, call center representatives also will be able to continue scheduling CAT Mobility paratransit trips in a safe and responsive manner, said Paratransit/ADA Program Manager Brigitte Morrison.
“A virtual call center will provide more flexibility in scheduling to meet the demands of customers and alleviate concerns about providing enough office space for social distancing. The team is excited about this new technology for us and our plans to continue to provide excellent customer service,” Morrison said.
On Tuesday, Aug. 18, customer service will resume operating from 6 a.m. to 8 p.m. Mon.-Fri. and from 8 a.m. to 4 p.m. on Saturday and Sunday. Customer service still can be reached during operating hours by calling (912) 233-5767.
A virtual ribbon cutting will be held at 6:45 p.m. on Monday, Aug. 17 to mark the launch of the customer-service initiative. The public can view the event on CAT’s YouTube page at: https://bit.ly/2EsR4kH.
For more information and the latest updates, check catchacat.org or CAT’s social media pages on Facebook and Twitter, or subscribe to CAT’s weekly electronic newsletter at www.catchacat.org/media/enews/.