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Paratransit Service

CAT’s paratransit service is specifically designed to transport eligible persons with disabilities in Chatham County. This includes people who are unable, due to a permanent or temporary physical or mental disability, to use the fixed-route public transportation system. All standard CAT buses contain features and equipment that allow passengers with disabilities to board, ride, and get out of vehicles easily and comfortably, but we understand that sometimes not even that is enough. The River Street streetcar is also accessible to riders with disabilities.

Paratransit serves passengers in a safe and effective manner. State-of-the-art wheelchair lifts make boarding the vehicle safe and convenient. Each paratransit lift-equipped van accommodates three wheelchair passengers or up to 10 seated passengers. These vans feature a six-point tie-down system which holds the passenger and wheelchair securely in place. Our team of trained operators assists passengers on and off the paratransit van. Service is provided from door to door; however, assistance may not be provided beyond the origin or destination door.

Eligibility

Potential paratransit customers must complete an ADA eligibility application. Forms may be obtained by using the ‘download application’ link in the next section below or by visiting CAT in person at 610 West Oglethorpe Avenue, Savannah, GA 31401.

Completed forms must be returned by email to kim.anderson@catchacat.org, by fax to (912) 629-3960, or by mail to CAT Paratransit, P.O. Box 9118, Savannah, GA 31412-9118.

After materials have been received, applicants will be notified by mail about their eligibility status within 21 days. If an applicant does not receive eligibility notification within 21 days, then paratransit service will be provided starting on the 22nd day until a final decision is made.

Paratransit Application

Download application (Right click and select “save as”). You can also pick up an application at the Joe Murray Rivers, Jr. Intermodal Transit Center at 610 West Oglethorpe Avenue, Savannah, GA 31401.

Making a Paratransit Reservation

Call the Paratransit Line at (912) 354-6900 or the Customer Service Ride Line at (912) 233-5767 at least one (1) day and up to seven (7) days before your intended trip. Reservations can be made Monday-Friday from 8:00 AM-4:00 PM, Saturday from 8:00 AM-4:00 PM, and Sunday from 8:00 AM-12:00 PM.

Schedulers will make every effort to incorporate a requested change in your schedule; however, same-day trip changes cannot be accommodated on this shared-ride service. Cancellations may be made up to two (2) hours before pickup time and are appreciated with as much notice as possible.

Making your reservation is easy. Simply have the following information ready when you call:

Your name, address and telephone number

Number of persons making the trip

Date

Time of appointment (and return, if round-trip)

Destination – street address required (and return, if round-trip)

TIP: Having all of your trip details prepared before you call saves time setting up your reservation and cuts down on everyone’s phone time. Since relying on the scheduler to look up addresses for you slows down the process for everyone, your fellow paratransit customers will appreciate your thoughtfulness of being ready.

Remember to always inform us if:

  • You will have any accompaniment on your trip. This can be a personal care attendant, guest, service animal, etc.
  • You need to make a special notification request, such as asking for the operator to beep the horn of the bus upon arrival if your disability affects your vision.

Paratransit Ride Guide

This handbook is provided to paratransit customers for information regarding their passenger rights and responsibilities. Please adhere to the policies outlined in the handbook so that paratransit operations will be more efficient and beneficial for all passengers.  Download handbook (PDF) (Right click and “save as” to save file.)

For a quick overview of the differences in the 2013 Paratransit Ride Guide, click on the following image. paratrans guide diff pic

Visitors

Visitors to Savannah-Chatham County are welcome to use CAT’s paratransit services. All we need is for you to provide us with documentation showing that your hometown transportation provider has determined you to be ADA eligible OR to provide documentation of your place of residence and disability, if not apparent. For more information on riding the CAT paratransit system as an out-of-town guest, call us at 354-6900.

Emergency Preparedness

The Chatham County Health Department maintains a Functional and Medical Needs Registry that consists of residents who may require medical assistance during emergency situations. Those on the Registry may need specially trained health care providers, special facilities equipped to meet their needs, and specialized vehicles and equipment for transport. If a hurricane is threatening our area, it is important CEMA and Health Department officials know where the most vulnerable residents are located so that evacuation assistance can be provided to them.

How to Register:

  • Call the Functional and Medical Needs Coordinator at the Chatham County Health Department, (912) 356-2441.
  • Download the application from the Coastal Health District website.

Important Paratransit Documents

document picture with exclamation pointFor your convenience, we have linked the following important paratransit documents here:

Paratransit Application

Paratransit Ride Guide

Paratransit Ride Guide Changes Overview

Paratransit Fares

Passenger (one-way fare) $1.80
Personal Care Attendant (one-way fare) No Charge
Guest (one-way fare) $1.80
Paratransit Advance Ticket Book (10) $18.00

Available at the Joe Murray Rivers, Jr. Intermodal Transit Center located at 610 W. Oglethorpe Avenue.

Paratransit Hours of Operation

Paratransit service runs as a complement to the fixed route, with hours of approximately:
MON-SAT: 5:30 AM-1:00 AM
SUN: 6:30 AM-8:30 PM.
Service is available every day of the year except Thanksgiving, Christmas, and New Year’s Day.