Chatham Area Transit - Always on the move!
CAT's paratransit service is specifically designed to transport eligible persons with disabilities in Chatham County. This includes people who are unable, due to a permanent or temporary physical or mental disability, to use the fixed-route public transportation system. All standard CAT buses contain features and equipment that allow passengers with disabilities to board, ride, and get out of vehicles easily and comfortably, but we understand that sometimes not even that is enough. The River Street streetcar is also accessible to riders with disabilities.
Paratransit serves passengers in a safe and effective manner. State-of-the-art wheelchair lifts make boarding the vehicle safe and convenient. Each paratransit lift-equipped van accommodates three wheelchair passengers or up to 10 seated passengers. These vans feature a six-point tie-down system which holds the passenger and wheelchair securely in place. Our team of trained operators assists passengers on and off the paratransit van. Service is provided from door to door; however, assistance may not be provided beyond the origin or destination door.
Potential paratransit customers must complete an ADA eligibility application. Forms may be obtained by using the 'download application' link in the next section below or by visiting CAT in person at 900 East Gwinnett Street, Savannah, GA 31401 or at CAT Central, 124 Bull Street, Savannah, GA 31401.
Completed forms must be returned by email to kim.anderson@veoliatransdev.com, by fax to (912) 629-3960, or by mail to CAT Paratransit, 900 East Gwinnett Street, Savannah, GA 31401.
After materials have been received, applicants will be notified by mail about their eligibility status within 21 days. If an applicant does not receive eligibility notification within 21 days, then paratransit service will be provided starting on the 22nd day until a final decision is made.
Download application (Right click and select "save as"). You can also pick up an application at CAT Offices, 900 East Gwinnett Street, Savannah, GA 31401 and CAT Central, 124 Bull Street, Savannah, GA 31401.
Call the Paratransit Line at (912) 354-6900 or the Customer Service Ride Line at (912) 233-5767 at least one (1) day and up to seven (7) days before your intended trip. Reservations can be made Monday-Saturday from 8:00 AM-4:00 PM.
Schedulers will make every effort to incorporate a requested change in your schedule; however, same-day trip changes cannot be accommodated on this shared-ride service. Cancellations may be made up to two (2) hours before pickup time and are appreciated with as much notice as possible.
Making your reservation is easy. Simply have the following information ready when you call:
Your name, address and telephone number
Number of persons making the trip
Date
Time of appointment (and return, if round-trip)
Destination - street address required (and return, if round-trip)
TIP: Having all of your trip details prepared before you call saves time setting up your reservation and cuts down on everyone’s phone time. Since relying on the scheduler to look up addresses for you slows down the process for everyone, your fellow paratransit customers will appreciate your thoughtfulness of being ready.
Remember to always inform us if:
This handbook is provided to paratransit customers to furnish information regarding passenger rights and responsibilities. Please adhere to the policies outlined in the handbook so that paratransit operations will be more efficient and beneficial for all passengers. Download handbook (PDF) (Right click and "save as" to save file.)
Visitors to Savannah-Chatham County who are ADA eligible in their hometowns are welcome to use CAT’s paratransit services. All we need is for you to provide us with documentation showing that your hometown transportation provider has determined you to be ADA eligible. For more information on riding the CAT paratransit system as an out-of-town guest, call us at 354-6900.
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