Teleride is a service specifically designed to transport eligible persons with disabilities in Chatham County. This includes people who are unable, due to a permanent or temporary physical or mental disability, to use the fixed-route public transportation system. All standard CAT buses contain features and equipment that allow riders with disabilities to board, ride, and get out of vehicles easily and comfortably, but we understand that sometimes not even that is enough. The River Street streetcar is also accessible to riders with disabilities.

Teleride serves passengers in a safe and effective manner. State-of-the-art wheelchair lifts make boarding the vehicle safe and convenient. Each Teleride lift-equipped van accommodates three wheelchair passengers or up to 10 seated passengers. These vans feature a six-point tie-down system which holds the passenger and wheelchair securely in place. The team of trained operators assists passengers on and off the Teleride van. Service is provided from door to door; however, assistance may not be provided beyond the origin or destination door.

Eligibility

Potential Teleride passengers must complete an ADA paratransit eligibility application. Forms may be obtained from Teleride at CAT Offices, 900 East Gwinnett Street, Savannah, GA 31401 and at CAT Central, 124 Bull Street, Savannah, GA 31401 or you can download the application form using the link below.

Forms must be returned to Teleride by email to kim.anderson@veoliatransdev.com, by fax to (912) 629-3960, or by mail to CAT, 900 East Gwinnett Street, Savannah, GA 31401. After materials have been received, each applicant will be notified by mail about eligibility or denial.

Teleride Application:

Download application (Right click and select "save as"). You can also pick up an application at CAT Offices, 900 East Gwinnett Street, Savannah, GA 31401 and CAT Central, 124 Bull Street, Savannah, GA 31401.

Guidelines for Obtaining Teleride Service

Call the Teleride Reservation Line (912) 354-6900 from at least 24 hours before and up to a maximum of seven days in advance of your intended trip.

Please make all reservations between the hours of 8:00 a.m. and 4:00 p.m. seven days a week. Teleride does not have same-day trip changes. Cancellations may be made up to two hours before pickup time.

Teleride's dispatcher will make every effort to incorporate a requested change in your schedule. However, pickup times cannot be precisely guaranteed. Pickups should be expected within 30 minutes of scheduled pickup time.

When making a trip reservation, please provide the following information:

Your name, address and telephone number

Number of persons making the trip

Time of appointment and return

Date

Destination

Teleride Policy Handbook:

This policy handbook is provided to Teleride passengers to furnish information regarding passenger rights and responsibilities. Please adhere to the policies outlined in the handbook, so that Teleride operations will be more efficient and beneficial for all passengers. Download handbook (PDF) (Right click and "save as" to save file.)

Visitors

Visitors to Savannah who are ADA eligible in their hometowns are welcome to use CAT’s paratransit services. All we need is for you to provide us with documentation showing that your hometown transportation provider has determined you to be ADA eligible. For more information on riding the CAT paratransit system as an out-of-town guest, contact the Teleride Reservation Line at 354-6900.